The programme is charged with the mandate of enhancing customer service delivery which includes technology transfer, economics, training, and corporate affairs. The research has contributed significantly to increased productivity and quality of Kenyan tea.

The programme personnel are equipped to timely respond to customer demands and provide technical solutions by packaging and disseminating proven technical packages from research to end-users

The Programme comprises of;

1.       Socio Economics and Field Advisory Services

2.       Corporate Communication

3.       Information Communication Technology

4.       Library Services