Through its service Charter, Tea Research Institute commits itself to the following principles:

1. Set explicit and achievable standards of service for our stakeholders

2. Institutionalize and implement a simple and effective communication channel.

3. Provide our clients with adequate information on our services

4. Handle clients with dignity.

5. Prudent utilization of resources for the benefit of our stakeholders

6. Transparency and accountability

7. Continuous monitoring and evaluation system to keep track of performance of Tea Research Institute.