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Service Charter

The objective of this Service Charter is to promote awareness on the role of Tea Research Institute, its core activities and values. The Charter also provides information on the services we offer, the standards we set to uphold what our clients should expect.

This Charter aims at improving our client’s satisfaction and achieving excellence in our services. While the charter is not a legal document, it will be used to ensure that we have an improved service delivery system that our clients are aware of.