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Kenya Agricultural and Livestock Research Organization

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+254 722206986; info@kalro.org

  • Home
  • About Us
    • KALRO Board
    • KALRO Management
      • Secretariat
      • Scientific Technical Committee
    • Vision and Mission
    • Service Charter
    • Research Fund
  • Departments
    • Crops
    • Livestock
    • Institutes
  • Information Resources
    • Mobile Applications
    • KALRO Web Information Resources
    • Information Brochures
    • Library and Information Services (LIS)
    • Publications
    • The IGC-IRC 2021 Congress Kenya
    • Crop Propagation e-Books
    • The East African Agricultural and Forestry Journal
    • KAINET
    • Kenya Pollination Information Network
  • Media & Events
    • Press Releases
    • Upcoming events
    • Briefs
    • Gallery
    • Videos
  • Procurement
    • Tenders
    • Procurement Opportunities
    • Archived Tenders
  • Customer Care
    • Complaints and Feedback
    • Service Charter
    • Report on Client Feedback
    • Contact Us
  • Careers

Service Charter

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Service Charter

The Kenya Agricultural and Livestock Research Organization (KALRO) was established through the Kenya Agricultural and Livestock Research Act of 2013and given the mandate to conduct agricultural and Livestock research of strategic national importance and produce improved technologies, information, knowledge, and approaches to support the agricultural and livestock sector as outlined in part two, section 5(1,2) of the Act.

We believe that the scope and diversity of our mandate allow us to contribute significantly to the national development agenda through the provision of scientific innovation that is key to Kenya’s economic growth. Further, we believe that our clients are crucial to the success of our endeavors.

This service charter, therefore, underpins the importance also bestows in improving service delivery to clients.

The charter informs KALRO clients, stakeholders, development partners, and the public about the organization, its vision, mission, mandate, core values, and functions. It also informs KALRO clients about the services and products offered, highlights expectations of KALRO clients, and commitment to a timely, efficient, and cost-effective service delivery. KALRO clients are urged to give feedback on its products, services, and delivery mechanisms so that they can be served better. KALRO is committed to providing clients with the highest quality service and products as available resources will permit.

The efforts to ensure ISO 9001:2008 and ISO 17025:2005 certification is further proof that KALRO has fully embraced the Quality Management System and was committed to quality service delivery to our clients.

Charter wall (i.e Services/Products, requirements, where available, and timeline)

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KALRO Service Charter Booklet
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    Kenya Agricultural and Livestock Research Organisation,
    Post Office: P.O.Box 57811,
    Email : info@kalro.org
    City Square, NAIROBI, 00200, Kenya
    Kaptagat Rd, Loresho, Nairobi, Kenya
    Direct Line : +254 722 206986, +254 722 206988, +254 730 707000
    Kenya Agro-Advisory Call Centre: 0111010100​

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    CODATA Agricultural Task Group
    Ministry of Agriculture, Livestock and Fisheries
    Agriculture and Food Authority (AFA)
    Agricultural Science and Technology Indicators

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    Our Address

    Kenya Agricultural and Livestock Research Organisation,
    Post Office: P.O. Box 57811, 00200, City Square, Nairobi, Kenya
    Email : info@kalro.org,
    Location : Kaptagat Rd, Loresho, Nairobi, Kenya
    Direct Line : +254722206986, +254722206988, +254730707000
    Kenya Agro-Advisory Call Centre: 0111010100

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