Service Charter

The Kenya Agricultural and Livestock Research Organization (KALRO) was established through the Kenya Agricultural and Livestock Research Act of 2013and given the mandate to conduct agricultural and Livestock research of strategic national importance and produce improved technologies, information, knowledge, and approaches to support the agricultural and livestock sector as outlined in part two, section 5(1,2) of the Act.

We believe that the scope and diversity of our mandate allow us to contribute significantly to the national development agenda through the provision of scientific innovation that is key to Kenya’s economic growth. Further, we believe that our clients are crucial to the success of our endeavors.

This service charter, therefore, underpins the importance also bestows in improving service delivery to clients.

The charter informs KALRO clients, stakeholders, development partners, and the public about the organization, its vision, mission, mandate, core values, and functions. It also informs KALRO clients about the services and products offered, highlights expectations of KALRO clients, and commitment to a timely, efficient, and cost-effective service delivery. KALRO clients are urged to give feedback on its products, services, and delivery mechanisms so that they can be served better. KALRO is committed to providing clients with the highest quality service and products as available resources will permit.

The efforts to ensure ISO 9001:2008 and ISO 17025:2005 certification is further proof that KALRO has fully embraced the Quality Management System and was committed to quality service delivery to our clients.

Charter wall (i.e Services/Products, requirements, where available, and timeline)