Report Complaint
Phone: +254 780199913
Phone : (Safaricom): +254 709 104000 Ext.2360
Phone: (Airtel): +254 730 707000 Ext.2348
Email: complaints@kalro.org
Report Corruption
Phone : (Safaricom): +254 0709 104000 Ext.2306
Phone : (Airtel): +254 0730 707000 Ext. 2306
Email: info@kalro.org
Kindly Fill the form below to report a Complaint / Corruption
Complaints Handling Manual
The Customer Complaints Handling Manual provides guidelines for handling complaints within the Organization. While most complaints should be resolved informally with relevant
employee, there are provisions for formal procedures depending on the nature and seriousness of the complaint.
Download the Complaints Handling Manual Below
Title | ||
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KALRO Complaints Handling Manual 1 file(s) |
April 14, 2022 | Download |