Report Complaint

Phone:  +254 780199913
Phone : (Safaricom): +254 709 104000 Ext.2360
Phone: (Airtel): +254 730 707000 Ext.2348
Email: complaints@kalro.org

Report Corruption
Phone : (Safaricom): +254 0709 104000 Ext.2306
Phone : (Airtel): +254 0730 707000 Ext. 2306
Email: info@kalro.org

Kindly Fill the form below to report a Complaint / Corruption

Complaints Handling Manual 

The Customer Complaints Handling Manual provides guidelines for handling complaints within the Organization. While most complaints should be resolved informally with relevant
employee, there are provisions for formal procedures depending on the nature and seriousness of the complaint.

Download the Complaints Handling Manual Below